Reference
E-mails from LocalBook
Which e-mails LocalBook sends, when and to whom.
LocalBook sends e-mails in the language that you selected when you created the account.
To the host
| Subject | When |
|---|---|
| You are now a host on LocalBook | The administrator approved your application. |
| Your application to become a host | The administrator rejected your application (with the reason). |
| New request: property name | A guest sent a request. The e-mail contains the dates, the number of guests and the contact data of the guest. |
| Many requests: property name | The property got the maximum number of requests for today. See Limits. |
| Possible double booking: property name | A booking from Booking.com or Airbnb overlaps a confirmed stay. |
| Deposit not received in time: property name, number | The deposit deadline passed and the payment is not marked. |
| Dates released automatically: property name, number | The deposit did not arrive and the property releases dates automatically. |
| Site calendar is not being checked: property name | LocalBook could not download the calendar from the site for more than one day. |
When you register
| Subject | When |
|---|---|
| E-mail address confirmation link | After you create an account with an e-mail and a password. |
To the guest
LocalBook sends e-mails to the guest in the language of the request. When the guest replies to such an e-mail, the reply goes to you (to the contact e-mail of the property).
| Subject | When |
|---|---|
| Request sent: property name, dates | The guest sent a request. The e-mail tells the guest that it is not a booking yet. |
| The host accepted your request — deposit due: property name | You accepted the request with a deposit. The e-mail contains the amount, the transfer details and the deadline. |
| The deposit is due today: property name | On the deposit deadline day. |
| New deposit deadline: property name | You changed the deadline. |
| Dates released: property name | You released the dates because the deposit did not arrive. |
| Stay confirmed: property name, dates | You confirmed the request, or you marked the deposit as received. The e-mail contains the address, the check-in times, your arrival information and the terms of the stay. |
| The host cannot accept your request: property name | You rejected the request. If you gave a reason, the guest sees it. |
| Stay cancelled: property name, dates | You cancelled the stay before arrival (with a reason). |
| Your stay ends early: property name | You cancelled the stay during the stay (with a reason). |
When the property is no longer visible to guests, the guest gets a short message that the request is closed, without your contact data.